Refund and Returns Policy for Nova Gear Pulse

Effective Date: December 10, 2024

At Nova Gear Pulse, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a comprehensive Refund and Returns Policy to ensure a hassle-free experience. Please review this policy carefully before making a purchase.

1. Returns

We accept returns on most items purchased directly from novagearpulse.com. To be eligible for a return, the following conditions must be met:

  • The item must be in new, unused condition, with all original tags, packaging, and labels attached.
  • The return request must be made within 30 days of receiving your order.
  • You must provide proof of purchase (receipt, order number, or email confirmation).

2. Non-Returnable Items

Certain items are not eligible for return. These include:

  • Personalized or custom-made products
  • Gift cards
  • Downloadable software products
  • Products marked as “final sale” or “non-returnable”

3. Refunds

Refunds are issued to the original payment method used for the purchase. Once we receive the returned item and inspect it, we will process your refund. You will receive an email notification once your refund is processed. Please note that refunds may take 5-10 business days to appear in your account, depending on your payment provider.

4. Exchange Policy

If you wish to exchange a product for a different size, color, or model, you may return the original item and place a new order for the replacement. Exchanges are subject to stock availability.

5. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at contact@novagearpulse.com with your order number and reason for return.

  2. Return Authorization: We will provide you with a Return Authorization (RA) number and return instructions.

  3. Ship the Item: Send the item back to us, using a trackable shipping service, at the following address:

    Nova Gear Pulse Returns
    Address: 1285 Crown Point Parkway, Atlanta, Georgia, 30338, United States

    Please ensure that the return package is well-packed to prevent damage during transit.

6. Shipping Costs

  • Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to a mistake made by Nova Gear Pulse (e.g., wrong item sent, defective product).
  • Original Shipping Fees: Original shipping fees are non-refundable, unless the return is due to a defect or error on our part.

7. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at contact@novagearpulse.com. We will arrange for a replacement or refund, depending on your preference. You may be asked to provide photographs of the damaged or defective item.

8. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. If the refund is still not showing, contact your credit card company or bank, as it may take some time for the refund to be officially posted. If you’ve done all this and still have not received your refund, please contact us at contact@novagearpulse.com.

9. Changes to This Refund and Returns Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be reflected on this page with the updated effective date. We encourage you to review this policy periodically to stay informed.

Contact Information

For any questions regarding returns or refunds, please contact us:

Nova Gear Pulse
Address: 1285 Crown Point Parkway, Atlanta, Georgia, 30338, United States
Phone: +1 404-555-0173
Email: contact@novagearpulse.com